FAQ/Notes

FAQ

How long will it take to get my item?

  • Current processing time is around 1-2 weeks! Most orders are shipped out within 3-5 business days but larger orders or orders containing custom colors may take up to 2 weeks to ship! 
  • Please combine that with the shipping time below to find out how long it'll take for your package to arrive to you.

How long does shipping take?

  • Canada: 2-5 business days.
  • USA: 5-8 business days.
  • Elsewhere: 15-30 business days.

What custom colors can you do?

  • I can do pretty much any color as long as there is PLA/PLA+ filament for it :) You can request a custom color and I will search for a filament that matches it and confirm if it works for you OR you can search for the color you want + "PLA" and send me an URL or image of the color you want.

My order arrived broken/missing pieces :(

  • Please contact me through the contact page or Instagram! I try my best to pack each package with care but some things may slip past me. I apologize for the inconvenience!

I need an item for my event soon! Can you help me?

  • Please let me know ASAP if you need a 3D printed item for a certain date and I will try my best to help you. If it's less than a week away, it is unfortunately not possible unless you live in BC/Western Canadian provinces. There may be an additional rush order fee.

Will packages to the US be affected by tariffs? 

  • There are no tariffs on any items in my shop! All items are proudly Canadian made and therefore quality for CUSMA/USMCA! :)

I want a custom item! Are you open to commissions?

  • My commissions are currently closed! Sign up for my newsletter in the footer (bottom of the website) to find out when they open!

How do I download the digital file I bought?

  • Please make sure that you entered an email with your purchase! Check that email's spam for an email titled "Download your files". The sender is Sandoik <download@pendora.run>.

I bought a digital file on your old website and can't access it anymore!

  • Please send me an email with your order number or reply to the confirmation email you received and I will get back to you!

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A note about temperature and weather

  • Almost all items are printed with PLA, which has a warping point of around 50-60°C/122-140°F
  • All items are recommended to be used indoors. Outdoor use is okay as long as it is away from direct sunlight, especially the awning!
  • Please retrieve your package asap if you know it will be left in a hot or sunny area for a long time.
  • Please do not leave the items in a hot car on a sunny day as it could warp or melt.